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Repairs: Power tools requiring replacement or repair are to be returned after calling our service department toll-free at 800-554-8741.

To ensure better customer service, we’d like to offer you a repair form which you can use each time you send us tools for repair. Please send the form with the tool and as much information as possible. Among other things you can choose an option authorizing us to do a repair for up to $60 without quoting on it. This way we don’t have to bother you with phone calls and can service your tool faster.

Repair Form

Festool is responsible for all shipping costs during the first year of the warranty. During the second and third year of the warranty the customer is responsible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS 2nd day Service. All warranty is valid 3 years from the date of purchase on your receipt or invoice.

Returns: If you need to return your Festool tool for any reason, you must contact our office toll-free at 888-337-8600 for a return authorization. No collect shipments will be accepted.

 

This website is maintained by Providence Lacquer & Supply Centre, Inc. Send comments and questions to peterk@providencelacquer.com.  

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Last modified: March 04, 2008